Privacy Policy - 20190828

Effective date: 28. August, 2019


At LogTag® Recorders, the security and privacy of your data is of the highest priority.

We have developed this Policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information when you interact with one of our products, and the choices you have associated with that information.

LogTag® Recorders (“us”, “we”, or “our”) operates a number of websites and applications [the “Service(s)”], both free and paid, for which this policy applies, including:

By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you. Not every type of information is collected from every Service.

Types of Data Collected


Personal Data

While using our Services, we may ask you to provide us with certain personal information that can be used to contact or identify you (“Personal Data”). Before or at the time of collecting personal information, we will make it obvious for which purpose the information is being collected. We will only use the data for those purposes, or for similar related purposes. If some of the information we seek is optional, we will clearly identify which information you must provide, and that you can omit.

Personally identifiable information may include, but is not limited to:

  • Your email address
  • Your first and last name
  • Your cell phone number
  • The name of the company you work for
  • Your position in that company
  • Your country of residence
  • Cookies, tracking and usage data
  • Service connection data

Diagnostics Data

We may collect information about your PC, operating system, regional settings, installed browsers and other installed software if you specifically request help from us diagnosing particular problems with our Service, and improving the Service delivery.

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking and Cookies Data

We use cookies and similar tracking technologies to track the activity on our Services and hold certain information.

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions or all of a particular Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

LogTag Recorders uses the collected data for various purposes:

  • To provide and maintain the Services
  • To notify you about changes to our Services
  • To allow you to participate in interactive features of our Services when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information to us so that we can improve the Services
  • To monitor the usage of the Services
  • To detect, prevent and address technical issues

Transfer of Data

LogTag Recorders is an international company and its online data are stored in a number of locations throughout the world. Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those within your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

LogTag Recorders Ltd. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

At our discretion, we may disclose your contact data to one of our distributors for the purposes of providing support, only if you approached us via one of our sales or support Services. We will not use this contact information for any purpose other than the resolution of your specific inquiry.

Legal Requirements

LogTag Recorders Ltd. may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of LogTag Recorders Ltd.
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Retention of Data

We will only retain personal information for as long as it is necessary to fulfill its intended purpose.

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. Our services have security measures in place that aim to prevent the loss, abuse, and malicious access to the information that we collect. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


In the unlikely event that unauthorized access has been obtained to any of your personal data, we will notify you immediately once we have become aware that a breach has taken place.

Service Providers

We employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


Microsoft provides the database and server technology for our online service LogTag Online via its Azure platform. You can find the respective privacy policy by following this link:

Third-party Data

You may ask us to store credentials for accessing third-party services on your computer. We use these credentials to allow you to seamlessly transfer data generated by our services, to third-party service information storage and communication providers. In general, the third-party providers used by us will only collect and use your information to the extent necessary to allow them to perform the services they provide to us. We still recommend you read their respective privacy policies. Third-party services include, but are not limited to:

  • Connection to online services such as SMTP servers, FTP servers or proxy servers
  • Security certificates for the purposes of connecting to SFTP servers
  • API credentials (OAuth2) for connection to Gmail.
    You can find Google’s privacy policy on their website at
  • Connection to LogTag® Recorders’ SMTP provider SendGrid.
    You can find SendGrid’s privacy policy on their website at
  • Wireless network access details and passwords (in encrypted form) for your local network

We will only store those data if you or an authorized representative of yours have explicitly requested their use. Where such data are not already encrypted, we will encrypt them before storing them. You will be able to revoke the use of such data by simply removing the affected data, or by withdrawing your permission directly with the third-party service. LogTag Recorders will take all reasonable steps to make sure no data are stored once you have explicitly deleted them from the Service.

LogTag® Recorders will never use such stored data for any purposes other than specifically agreed to when setting up the service. LogTag® Recorders will also never share such information other than detailed in “Transfer of Data”.


We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on Google’s policies please visit the dedicated Google web page at

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting a prominent notice on the LogTag® Recorders website at, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. We will also make a list of changes available, so you can easily assess the impact these changes have on you.

Contact Us

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

If you have any questions about this Privacy Policy, please contact us:

  • By email:
  • By phone: +64 (0)9 448 2311
  • By mail: LogTag Recorders LTD, P.O. Box 36 295, Northcote, Auckland 0748, New Zealand